At Navakruti, we respect your privacy and protect your personal information. This policy explains what we collect, why we collect it, who we share it with and what rights you have. It applies to navakruti.com and to orders placed through our website, WhatsApp or email.
01Who We Are
Navakruti, Hyderabad, Telangana, India, decides why and how your personal data is used. You can reach us at support@navakruti.com or +91 62815 33538.
02What We Collect and Why
We collect only what we need to run your order and support you.
| Information | Why we collect it |
|---|---|
| Name | To process and address your order |
| Email address | To send order confirmations, updates and support replies |
| Phone number (and WhatsApp) | To share delivery updates and contact you about your order |
| Shipping and billing address, PIN code | To deliver your order and issue invoices |
| Order details and order notes | To prepare, pack and deliver your order, including custom requests |
| Custom order details (designs, sizes, colours, reference images you share) | To make your custom piece |
| Account details (name, email, password) if you create an account | To let you log in and view your orders. Your password is stored in protected form. |
| Payment status and transaction ID | To confirm payment and process refunds. Card, UPI and bank details are handled by the payment gateway, not by us. |
| Messages you send us | To answer your questions and resolve issues |
03How We Use Your Information
- To process, pack and deliver your orders
- To send order updates and provide customer support
- To handle returns, refunds and complaints
- To keep records required for tax, accounting and legal compliance
- To improve our website and services
We will not sell your personal information. We do not send marketing messages unless you have agreed to receive them.
04Cookies
We do not use analytics, advertising or tracking cookies. Our website uses only essential cookies, such as those that keep items in your cart and let you check out and log in. These are needed for the site to work. If this changes, we will update this policy and ask for your consent where required.
05Who We Share Your Information With
We share information only with those who help us fulfil your order:
- Courier and delivery partners, who receive your name, address and phone number
- Our payment gateway, which processes your payment
- Our website hosting and technology providers, who keep the website running
- Government or legal authorities, only where the law requires
These partners may use your data only for the services they provide to us.
06How Long We Keep Your Information
We keep your information for as long as needed to fulfil your order and for as long as tax, accounting or other laws require us to keep records. After that, we delete it or make it anonymous.
07Security
We take reasonable steps to protect your information from unauthorised access, loss or misuse. No online system is completely secure, but we handle your data with care.
08Your Rights
You can ask us to:
- Tell you what personal data of yours we hold and how we use it
- Correct or update information that is wrong or incomplete
- Delete your information, except where we must keep it by law
- Stop using your data for a purpose you earlier agreed to
- Respond to a complaint about how we handle your data
To make a request, write to support@navakruti.com. We will respond within a reasonable time.
09Consent
By giving us your information and placing an order, you agree to its collection and use as described in this policy. You may withdraw your consent at any time by contacting us, but we may then be unable to complete or support an order.
10Children
Our website is not meant for children under 18. We do not knowingly collect their personal data. If you think a child has given us information, please tell us and we will delete it.
11Third-Party Links
Our website may link to services like Instagram and WhatsApp. Their privacy practices are their own, and we encourage you to read their policies.
12Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with its "Last updated" date.
13Contact & Grievance Officer
For any question, request or complaint about your personal data, please contact:
- Grievance Officer: Chandrika S., Navakruti
- Email: support@navakruti.com
- Phone / WhatsApp: +91 62815 33538
- Location: Hyderabad, Telangana, India
If your complaint is not resolved, you may approach the Data Protection Board of India as provided under the Digital Personal Data Protection Act, 2023.