We want you to love your purchase from Navakruti. Because our products are handmade, most items cannot be returned or exchanged, but if something arrives damaged or is not what you ordered, we will make it right.
01Handmade Variations Are Not Defects
Every piece is made by hand, so small differences in colour, size, design or finish are normal. They are part of the craft and are not grounds for a return or refund.
02When You Can Ask for a Replacement or Refund
Contact us within 48 hours of delivery if:
- Your item arrives damaged or broken, or
- You received the wrong product.
Requests made after 48 hours cannot be accepted.
03How to Make a Request
Write to support@navakruti.com or message us on WhatsApp at +91 62815 33538 with:
- Your order number
- Clear photos of the product and the packaging
- A short unboxing video, if you have one (recommended)
We will check your request and reply within 48 hours. If it is approved, we will offer either a replacement or a refund to your original payment method.
04Items That Cannot Be Returned
- Handmade items, once delivered in good condition, as they cannot be returned or exchanged
- Custom and made-to-order items, except for damage in transit or a wrong item as described above
- Items damaged by use, mishandling or incorrect care after delivery
05Cancellation
- Ready-stock orders: you can cancel before the order is dispatched by contacting us as soon as possible. Once dispatched, the order cannot be cancelled.
- Custom orders: the full payment is made in advance, and once the order is accepted it cannot be cancelled, changed or refunded.
- Cancellation by Navakruti: if we cancel an order because an item is unavailable or because of a technical problem, you will receive a full refund.
06Refund Timeline and Method
- Approved refunds are processed within 7–10 business days after we verify your request.
- Refunds go back to your original payment method. We do not give cash refunds.
- Your bank or payment provider may take a few more days to show the amount in your account.
07Shipping Charges
Shipping charges, if any, are not refundable unless the return is due to an error on our part.
08Contact Us
If you need help, we are here to listen.
- Email: support@navakruti.com
- Phone / WhatsApp: +91 62815 33538
- Grievance Officer: Chandrika S., Navakruti, Hyderabad, Telangana, India