Navakruti ships handmade pieces anywhere in India, and free shipping applies once your order passes a minimum value. We pack every order with care, because many of our pieces are delicate.
01Where We Deliver
We currently deliver only within India. We do not ship outside India at this time.
02Shipping Charges
- Free shipping on orders above the minimum order value shown on our website and at checkout.
- For orders below that minimum value, the shipping charge is shown at checkout before you pay.
- Large or heavy pieces, such as framed Lippan Art, may carry extra shipping charges. If so, we will tell you before dispatch.
03Processing and Delivery Time
| Order type | Dispatch time | Delivery time |
|---|---|---|
| Ready-stock items | Within 1–3 business days of payment | 5–7 business days after dispatch |
| Made-to-order and custom items | As agreed with you when the order is confirmed | 5–7 business days after dispatch |
These are estimates. Festive seasons, weather and courier delays can add time.
04Order Tracking
Once your order is dispatched, we will share tracking details by email, SMS or WhatsApp. Please keep your phone number and email up to date.
05Packaging
Each piece is wrapped and packed securely to travel safely. Please open the parcel carefully on arrival. We also suggest recording a short unboxing video, as it helps if you need to report damage.
06Wrong or Incomplete Address
Please check your address and PIN code before you pay. Navakruti is not responsible for failed or delayed deliveries caused by an incorrect or incomplete address. If a parcel returns to us, we may ask you to pay the shipping again to resend it.
07Delays, Lost Parcels and Damage
- If your order is delayed, write to us and we will follow up with the courier.
- If a parcel is confirmed lost by the courier, we will arrange a replacement or a refund.
- If your item arrives damaged or is the wrong product, contact us within 48 hours of delivery, as explained in our Refund, Return & Cancellation Policy.
08Contact Us
For shipping questions, write to support@navakruti.com or message us on WhatsApp at +91 62815 33538.